This course covers the roles and responsibilities of the project management team leader, in particular, their responsibility with regard to project stakeholders. The course also discusses how project management team leaders can build a positive team environment through effective communication, team building activities, problem-solving, and reflective listening.

Learning Outcomes 

• Define a team and identify six common types of teams
• Explain Bruce Tuckman's model of group development
• Describe how the project life cycle is relevant to team issues
• List the three sources of power for project management team leaders
• Describe ways to manage stakeholder expectations
• Explain different types of team building activities
• Define reflective listening
• Identify the challenges of virtual teams and how they relate to the project management team leader's roles
• Compare and contrast voting and consensus as methods for decision-making
• More effectively identify and resolve team problems
• Explain the different characteristics of effective and open team communication
• Identify the best practices for using e-mail and telephone among team members
• Identify several common team problems and apply methods for resolving these issues

PMI PDUs: 18Leadership PDUs: 10Strategic & Business Management PDUs: 1Technical PM PDUs: 7IACET CEUs: 1.8 (Contact Hours: 18 hours)HRCI Credits: 18 (Type: General)SHRM PDCs: 18