Full course description
Healthcare workers often juggle urgent patient needs, documentation demands, interruptions, emotional labor, and constantly shifting priorities. This course provides evidence-based strategies and soft skills to help direct care workers, nurses, supervisors, and support staff manage their time effectively while maintaining emotional resilience. Through practical tools, realistic scenarios, and reflective activities, learners will develop the ability to prioritize tasks, stay organized, manage stress, prevent burnout, and maintain professionalism even under pressure. Learners will gain techniques to coach and support staff in sustaining resilience and productivity. Within this course, the goal is to improve retention, teamwork, and the overall culture of care.