Full course description
This course is specifically designed for communication center personnel to learn how to navigate dementia-related calls. The course begins by discussing general considerations while taking a dementia-related call. Through a deeper understanding of communication and de-escalation techniques, communication center personnel will be better equipped to respond to dementia crises, ensuring the safety and well-being of those involved.
"Learning Outcomes
• List general considerations when responding to a call from a person with dementia
• Explain the importance of de-escalation in place
• Determine the appropriate allocation of resources for a dementia-related call
• Recall the basis for the efforts in Sheboygan County related to dementia crises
• Explain why a team approach is critical when caring for patients with dementia"