Full course description
Exit interviews are a powerful tool for organizations to reduce harmful turnover and strengthen their operations, but many organizations fail to use them to their fullest potential. The solution lies in training interviewers to ask the right questions and leaders to recognize the value of exit interview data.
In this course, you will explore the purpose and goals of an effective exit interview process, the merits of various interview formats and styles, what to ask (and what not to), and how to advocate for the proper use of exit interview feedback within your organization.
Explain the purpose and goals of an effective exit interview
Evaluate an organization's current approach to exit interviews
Compare the merits of various exit interview formats
Prepare an effective list of questions for an exit interview
List best practices for conducting an exit interview in a professional and effective manner
Recognize useful and actionable exit interview feedback
Advocate for the effective implementation of exit interview feedback
Identify legal and administrative requirements surrounding exit interviews
IACET CEUs: 0.2 (Contact Hours: 2 hours)
HRCI Credits: 2 (Type: General)
SHRM PDCs: 2
Estimated time to complete: 2 hours