As a manager, you will undoubtedly deal with conflict. And keeping the peace is your responsibility. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.

PMI PDUs: 6Leadership PDUs: 1.5Technical PM PDUs: 4.5IACET CEUs: .6 (Contact Hours: 6 hours)HRCI Credits: 6 (Type: General)SHRM PDCs: 6