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 Frontline Manager and trade;: Teams and Groups Frontline Manager and trade;: Teams and Groups is a Course

Frontline Manager and trade;: Teams and Groups

Time limit: 90 days

$99 Enroll

Full course description

Managing a team or group requires a different approach to managing individuals and a skillset appropriate for the unique challenges groups and teams present. In this course, we'll distinguish between teams and groups, and explore the ways that both are used in modern business. You'll learn to recognize how teams come together and make decisions. This course will help new managers build a good team, empower it, resolve conflicts within it and how to jumpstart the team's creativity.


Learning Outcomes:

Describe the differences between teams and groups

List types of teams and common characteristics of effective teams

List Edgar Schein's types of decision-making strategies for teams and groups

Identify different strategies for team building

Recall the stages of Bruce Tuckman's model of team development

Describe methods for understanding and motivating team members

Select effective methods for helping to foster a diverse and inclusive team environment

Identify strategies for fostering a culture of creativity and innovation in a team setting

Name and describe common tools for facilitating team collaboration

Describe strategies for managing a team in a remote work setting


Identify conflict resolution strategies



IACET CEUs: 0.3 (Contact Hours: 3 hours)

HRCI Credits: 3 (Type: General)




Estimated time to complete: 3 hours