Frontline Manager and trade; Simulation: Leading a Team at Dragonfly

This simulation course is designed to challenge and engage you while you apply your knowledge of management best practices to real-world scenarios. During the simulation, you'll experience your first three months as the newly promoted frontline manager for Dragonfly Service's sales team. You'll experience the ups and downs of coaching, mentoring, conflict resolution, and change management. Along the way, you'll manage relationships at all levels, practice open communication, set SMART goals, and more, honing your skills as a frontline manager.

Learning Outcomes:

Manage your time and priorities to model good behavior for your staff

Demonstrate active listening and convey clear, precise information to your staff

Organize work and set SMART goals to measure and manage performance

Apply interpersonal skills to manage relationships with staff above and below you

Prevent and resolve conflicts on your team

Oversee your work processes to ensure your team is working efficiently

Help staff meet or exceed job-performance standards or enact appropriate disciplinary measures

Credits:

IACET CEUs: 1 (Contact Hours: 10 hours)

HRCI Credits: 10 (Type: General)

SHRM PDCs: 10

Estimated time to complete: 10 hours