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Frontline Manager and trade;: Coaching

Frontline Manager and trade;: Coaching

Time limit: 90 days

$69 Enroll

Full course description

Frontline managers have many different responsibilities in their role within a business organization. They coordinate work schedules, create and implement action plans, prioritize problem-solving, all while keeping team morale and motivation high. As a frontline manager, you will be responsible for coaching employees to improve their work habits, overcome specific obstacles, or collaborate better with colleagues.

In this course you will explore how coaching employees is a vital part of management in any organization. We'll discuss the differences between coaching and mentoring, identify common coaching challenges, review the GROW model, explain the importance of active listening and setting SMART goals, and discuss how to monitor progress and provide feedback.


Learning Outcomes:

Explain how coaching employees is a vital part of managing in any organization

Differentiate between coaching and mentoring

Explain why improving emotional intelligence can have a positive impact on managerial performance

Recognize the role of leadership in setting the tone for team and organizational culture

Identify signals that coaching is needed

Summarize the GROW model for coaching

Explain the SMART technique of goal setting

Describe active listening and discuss its importance when communicating with employees

Discuss the monitoring and follow-up coaching process



IACET CEUs: 0.2 (Contact Hours: 2 hours)

HRCI Credits: 2 (Type: General)




Estimated time to complete: 2 hours