Full course description
Almost everything that happens in the workplace requires some form of communication. Frontline managers have to communicate with the workers they supervise, with their colleagues in management, and with their bosses in the executive suite. Being able to communicate clearly and effectively is a vital skill for any frontline manager. This course provides a brief introduction to communication theory, but the main emphasis is on practical approaches to communicating in the workplace. Topics include verbal and nonverbal communication; how to develop a clear message; how to tailor your message to suit your purpose; how to communicate down, to the workers who report directly to you; and how to communicate up, to your bosses in senior management.
Learning Outcomes:
Define "communication," and explain why effective communication is important in the workplace
Distinguish between push communications and pull communications, and explain the different elements of a communications model
List the major characteristics of effective communication and describe how to use them
Formulate a clear primary message and develop appropriate secondary messages to support it
Distinguish between "communicating up" and "communicating down," and demonstrate your ability to do each effectively
Practice active listening
Run a meeting effectively
Identify and eliminate jargon from your work communications
Credits:
IACET CEUs: 0.2 (Contact Hours: 2 hours)
HRCI Credits: 2 (Type: General)
SHRM PDCs: 2
Estimated time to complete: 2 hours