This completely online and self-paced one-module course utilizes Inc. Magazine's prize-winning editorial content to introduce basic concepts of business operations and crisis management. The focus is on providing practical, hands-on advice to entrepreneurs and small-business people, including video segments with analysis and commentary from industry-leading practitioners and subject matter experts. The course also offers real-world examples, how-to lists and advice, interactive games, and review questions to ensure mastery of the material. 

Learning Outcomes:

• Discuss the importance of the operations side to your company's business
• Select a chief operating officer with the appropriate experience and skill set
• Explore technological solutions to streamline your business operations
• Consider ways to apply artificial intelligence to your company's operations
• Articulate the different types of crises and hazards that may threaten your business
• Prepare yourself and your management team to provide strong crisis leadership
• Discuss how bad PR can hurt your business
• Develop a crisis communications plan
• Explain when a public apology may, and may not, be appropriate
• Develop a contingency plan for emergency preparedness
• Develop a business continuity plan for catastrophic circumstances

Credentials:

PMI PDUs: 3Leadership PDUs: 0.5Strategic & Business Management PDUs: 1.5Technical PM PDUs: 1IACET CEUs: .3 (Contact Hours: 3 hours)HRCI Credits: 3 (Type: Specified - Strategic Business)SHRM PDCs: 3