Full course description
The Essential Skills Workshop Toolbox is a companion course for managers that helps reinforce and sustain the skills employees learn in training—such as communication, empathy, conflict resolution, resilience, accountability, and professional boundaries in the Essential Skills Workshop course series.
It equips managers with practical tools like coaching guides, observation methods, conversation templates, and performance frameworks to turn training into real, measurable workplace behaviors. Managers learn to model these skills, provide quick and effective coaching, address issues early, and incorporate expectations into performance management.
The course focuses on long-term application and culture-building, helping managers embed these skills into daily operations, team norms, and leadership practices. By the end, managers can consistently reinforce essential skills, coach their teams effectively, balance support with accountability, and ensure lasting behavior change across the organization.