Artificial Intelligence and the Employee Experience

Today, the employee experience is largely digital. Employees' perceptions, emotions, and actions are influenced by their use of digital tools. Artificial intelligence (AI) tools are enhancing the employee experience by increasing employee engagement, satisfaction, and productivity. In Artificial Intelligence and the Employee Experience, you will explore how AI provides support and presents challenges for the workplace journey, including personalized onboarding plans, performance management assistance, individualized learning and development opportunities, AI-assisted workflow, privacy issues, and bias. The course includes an ongoing scenario, with your role being an HR professional who figures out how to use AI tools to create the optimal employee experience.

"Learning Outcomes

• Plan a recruitment process that fits your hiring needs

• Explain how the recruitment budget, industry, and type of opening affect candidate outreach

• Write effective job descriptions that attract the right candidates

• List effective methods for gathering and screening applications

• Explain different types of biases that can affect recruitment and list strategies to mitigate them

• Explain how to make the application process accessible and  outline methods to support diversity and inclusion in recruitment

• Describe how to communicate with candidates throughout the recruitment process

• Use technology to support the application process while maintaining a personal and positive candidate experience

• Calculate metrics and use data-driven insights to continuously improve recruitment strategies and processes

• Follow ethical and legal guidelines when recruiting and hiring candidates