Artificial Intelligence and the Employee Experience

Today, the employee experience is largely digital. Employees' perceptions, emotions, and actions are influenced by their use of digital tools. Artificial intelligence (AI) tools are enhancing the employee experience by increasing employee engagement, satisfaction, and productivity. In Artificial Intelligence and the Employee Experience, you will explore how AI provides support and presents challenges for the workplace journey, including personalized onboarding plans, performance management assistance, individualized learning and development opportunities, AI-assisted workflow, privacy issues, and bias. The course includes an ongoing scenario, with your role being an HR professional who figures out how to use AI tools to create the optimal employee experience.

Learning Outcomes

• Define and differentiate between the phases of artificial intelligence

• Explain AI-assisted automation and how AI tools create personalized onboarding plans

• Discuss the role of AI in providing personalized learning and development opportunities to help employees reach career goals

• Explain how AI tools impact the performance management cycle and flexible work models

• Design AI-assisted employee experiences that are aligned with organizational culture

• Discuss how AI facilitates communication, collaboration, and workflow

• Identify the challenges of AI in the employee experience including depersonalization, privacy, and bias

Credits

• ATD CI Credits: 4

• HRCI Credits: 4

• SHRM Credits: 4

• IACET CEU Credits: 0.4