When using data analysis to improve organizational performance, it's vital to employ the tools that bring the data to life and keep people engaged in the process. Organizations in both the public and private sectors often use tools and frameworks to deliver the data, and the information the data might suggest, to its staff. This intermediate-level course will explain some of these measures and tools, describe some specific measurements, and explain the relationship between assessment and strategy. Summarizing the data with the correct tool can be the gating factor to reaching staff and effecting changes that spur performance improvement.

Learning Outcomes

• Explain how performance measures are used in different settings
• Differentiate among various organizational performance measurements
• Describe the advantages and disadvantages of KPIs
• Describe the advantages and disadvantages of the Balanced Scorecard
• Describe the advantages and disadvantages of a Net Promoter Score
• Explain the relationship between performance assessment and organizational tactics and strategy
• Assess the validity of performance measures for an organization based on a brief case study

Estimated length: 5 hours
Access time: 90 days

PMI PDUs: 5Strategic & Business Management PDUs: 3Technical PM PDUs: 2IACET CEUs: .5 (Contact Hours: 5 hours)HRCI Credits: 5 (Type: Specified - Strategic Business)SHRM PDCs: 5